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Frequently Asked Questions
Getting Started
How do I create my first assignment?
To create your first assignment, go to your instructor dashboard, click "Create Assignment", fill in the details, and publish it to your course.
Can students submit video assignments?
Yes! Students can record and submit video assignments directly through the platform using our built-in video recorder.
How do I grade assignments?
Navigate to the assignments section, click on an assignment, and use our grading interface to provide feedback and scores.
Account & Billing
How do I upgrade my account?
Go to your account settings, click on "Billing", and select the plan that best fits your needs.
Can I cancel my subscription anytime?
Yes, you can cancel your subscription at any time from your account settings. You'll retain access until the end of your billing period.
Do you offer student discounts?
Yes! Students can sign up for free with a valid .edu email address and get access to all basic features.
Technical Issues
The video recorder isn't working. What should I do?
Try refreshing your browser, check your camera permissions, and ensure you're using a supported browser (Chrome, Firefox, Safari, or Edge).
I can't upload files. What's the issue?
Check that your file is under 100MB and in a supported format. If the issue persists, try clearing your browser cache.
The mobile app keeps crashing. How do I fix it?
Try updating to the latest version of the app, restart your device, and if the problem continues, contact our technical support team.